Complaints |
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Please find our complaints policy and procedure below.
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We are committed to high quality legal advice and client care. When something goes wrong we need you to tell us about it. This will help us to maintain and improve our standards. If you are unhappy about any aspect of the service you have received, please contact Mr. M A Farooqui on 01224 841346 or Complaints@fbimmigration.com or by post to our office at:
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Mr. M A Farooqui
Complaints
F B Immigration Ltd.
Regus House
1 Berry Street
Aberdeen AB25 1HZ
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NOTE: Please state your case clearly and all reference details and also provide relevant dates.
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What will happen next?
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You will receive a letter acknowledging your complaint. You may be suggested to meet in person to clarify any details.
Your complaint will be recorded in our central register and will be investigated by Mr. M A Farooqui. This may involve one or more of the following steps:
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Mr. M A Farooqui will consider your complaint again. He will then send you a detailed reply or invite you to a meeting to discuss the matter.
| NOTE: | | We will acknowledge your complaint in writing within 5 working days. We aim resolve your complaint within 28 working days
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Please note alternatively, you can make your complain directly to the OISC, who regulate all Immigration Advisors, by completing the OISC complaint’s form. This form is available in a range of languages on the website, www.oisc.gov.uk office of any regulated adviser or community advice organisations.
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You can also make your complain in person to:
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The OISC office
On 5th Floor
Counting House
53 Tooley Street
London, SE1 2QN
Or by email at info@oisc.gov.uk.
Telephone: 0845 000 0046
Fax: 020 7211 1553
Website: www.oisc.gov.uk
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